If you don’t know about Xfinity X1, you have been missing out on a big deal! Xfinity X1 is one of the fastest and easiest ways to access all your entertainment in one place. Whether it is accessing TV channels or streaming platforms, you have it all! Although it all sounds too good to be true, the fact of the matter is that you have a great option for TV services and entertainment.
However, we are not here to talk about X1 and what it has to offer. Instead, we are here to address the customers and users of Xfinity X1 that are facing some issues with it. Whether it is missing channels or a terrible connection, there are some things you can do to troubleshoot the service. One of those things is restarting or rebooting the equipment. So, today, we will be talking about how you can restart the Xfinity X1 TV Box.
Naturally, if this doesn’t fix your problem, then you should contact Xfinity customer service or Numero de telefono Xfinity, depending on whether you are an English speaker or a Spanish-speaking person respectively. So, let’s take a look at restarting your X1 TV box.
Restart from Xfinity.com online
There are plenty of ways for you to restart the X1 TV box. Restarting from the website is just one of those ways. If you want to restart from Xfinity.com, follow the steps:
- First, log into xfinity.com.
- Click on the account icon or symbol, and then click Support.
- After clicking Support, check the links under TV & Streaming and click Troubleshoot.
- You can even look through the common solutions on the previous page to check if any solution fits your problem.
- After a scan of the system, you will be given two options:
- System Refresh – This will fix common issues like missing channels and problems with DVR and On-Demand. If you click this, this will restart all the boxes in your home and it might take up to 20 minutes.
- Restart a Single TV Box – This option allows you to restart only one X1 TV Box and it usually fixes audio issues and slow performance. If you click this option, it will take about 5 minutes. Additionally, when you click this option, you will be taken to a TV Box selection screen and you can choose the box.
- Choose one and then click Start Troubleshooting.
Restart from the Xfinity My Account App
You can restart the X1 TV Box via the Xfinity My Account app:
- Download and open the Xfinity My Account app.
- Scroll down and click on the TV tile.
- Click Troubleshoot.
- You will have two options:
- System Refresh – All the boxes in your home will restart and it takes up to 10 minutes for this to happen.
- Restart Device – You can select one box to restart and it takes 5 minutes to complete.
- Click Start Troubleshooting after choosing one option.
Restart from the Help Menu
You can go to the Help menu and restart your TV Box from there too.
- Access the Help menu by pressing A on your remote.
- Press OK to click the Restart tile.
- Press OK once more to start the restart.
- It’ll take a few minutes for the restart to conclude.
Restart using the Power Button
Another way to restart the TV Box is by pressing the power button. This method works only if your TV has a power button.
- Make sure all the cables are secured tightly.
- Press and hold the power button on the front of the TV Box for 10 seconds.
- The TV Box will power down and start automatically.
Restart using the Power Cord
Alternatively, if your TV Box does not have a power button, you can restart it using this method:
- Unplug the TV Box and wait for 10 seconds.
- Plug it back in and wait for it to start automatically.
Restart from Device Settings
Lastly, you can restart the TV Box from the device’s settings:
- Use the remote to press the Xfinity button.
- Use the right and left buttons to reach Settings and then press OK.
- Go to Device Settings and press OK.
- Go to Power Preferences and press OK.
- Go to Restart and press OK once again.
- Go to Restart and then press OK for the last time.
- You will get a Welcome screen when it turns on again.
In Review
In total, we have talked about six ways of restarting your X1 TV Box. So, if you ever run into an issue, you know exactly what to do now! But like we said, not all issues get solved by a simple restart. Sometimes, the problem is bigger and so, you will need to call in an expert. However, do try to restart and troubleshoot your device before you call in an expert. You don’t want to waste your money on service fees, especially if the problem is a minor one.